Issues analytics

What is Issue analytics?

Issue analytics provides a detailed overview of user-reported problems encountered while completing tasks within claimr⚡️, specifically for VAPs remarketing companies. It allows you to monitor and analyze user-submitted reports to identify and resolve potential task-completion issues.

How your users see this

When users, aiming to complete tasks, encounter issues, they can report them.

The Report an issue link appears after three unsuccessful attempts to complete a task.

Clicking Report an issue opens a modal window where users can:

• Leave their email address.

• Provide a short issue description.

• Attach files.

Use this data to

• Identify task completion barriers: Spot patterns and trends in user-reported issues preventing task completion.

• Improve task clarity: Address issues to minimize user frustration and ensure smoother task completion.

• Enhance user experience: Resolve problems promptly to improve overall satisfaction with the task completion process.

• Monitor task integrity: Ensure tasks are being completed correctly and effectively.

Accessing Issues analytics

1. Log in to your claimr account.

2. Select the relevant campaign.

3. Click on the Analytics tab.

4. Select Issues from the submenu.

Issue dashboard

Once you select Issues, the dashboard will open, displaying a table of all reported issues. This table provides a summary of each issue and allows you to quickly assess the situation.

Table elements:

• Reporter: The username or identifier of the user who reported the issue.

• Date: The date and time when the issue was reported.

• Task: The name or identifier of the task the user was attempting to complete.

• Status: The current status of the reported issue.

• Title: A brief title or summary of the issue provided by the user.

• Summary: A short description of the issue provided by the user.

To open each issue report for detailed information, click on the respective row in the table.

Issue details modal

Clicking on a row in the dashboard table opens a modal window containing all the details of the reported issue.

General information

• Date: The date and time when the issue was reported.

• Title: The title or summary of the issue provided by the user.

• Description: The detailed description of the issue provided by the user.

• Attached files: Any files (e.g., screenshots) attached by the user.

Task section

• Name: The name of the task the user was attempting to complete.

• Status: The status of the task at the time the issue was reported (e.g., "Failed").

• Set task as completed: A button allowing you to manually mark the task as completed if you determine the issue does not prevent successful completion.

Reporter section

• ID: The unique identifier of the user who reported the issue.

• Name: The username of the user who reported the issue.

• Email: The email address of the user who reported the issue.

• User details: A button or link to view more detailed information about the reporting user.

For more details about all User information in claimr, visit User information.

Trace section

This section provides a breadcrumb trail of the user's activity leading up to the reported issue. You can recreate the user's steps and identify the source of the problem.

• Group: The group associated with the task. This helps identify the specific set of tasks or users involved.

• Quest: The quest associated with the task. This helps pinpoint the specific campaign or sequence of actions the user was attempting.

• Task: The name of the task the user was attempting to complete.